DEAR CUSTOMER, WE WOULD LIKE TO INFORM YOU REGARDING THE LAW ON THE PROTECTION OF PERSONAL DATA FOR PROCESSING YOUR PERSONAL DATA WITHIN THE SCOPE OF YOUR APPLICATION FOR EASY ADDRESSING SYSTEM (KOLAS):
Information of any nature that you provide to QNB Bank A.Ş. (“Data Controller” and/or “the Bank” or “QNB”) within the scope of your application for Easy Addressing System and enables to determine your identity or make your identification ascertainable shall be considered and defined as Personal Data as per provisions of Law on Personal Data Protection (“KVKK”) numbered 6698.
As QNB, we would like to inform you that we carry out our operations by giving priority to security of your personal data in all products and services provided to you and by attaining utmost care to security of your personal data; we take measures of highest level to protect integrity and accuracy of your personal data; and we make sure that all organizations from which we receive support or outsource services and/or with which we have business partnership comply with our standards set forth for information security and privacy.
It is our fundamental principle to use your personal data for your banking transactions and protect your fundamental rights and freedoms as well as privacy of your private life.
Easy Addressing System is a service related to the system managed by Bankalararası Kart Merkezi A.Ş. (“BKM”), and it is based on the principle of matching customer account numbers (IBAN) booked at QNB and other Account Details with an address that is easy to recall (Easy Address: phone number, email address, TR ID Number (TCKN)) and of using related addresses for fund transfers instead of such account numbers. QNB may not add and update your Easy Address information on Easy Addressing System and perform inquiry on behalf of you without your request as per the relevant guidance.
Your Processed Personal Data of:
1. Identity Card Details (name, surname, T.R. ID No, etc.), Contact Details (mobile phone, e-mail address, etc.), Customer Transaction Information (account number, IBAN, etc.) shall be processed:
- with the aim of carrying out service sales processes (on the grounds that applicable laws projects explicitly so),
- with the aim of carrying out the operations in compliance with the Regulation, carrying out service sales processes (on the grounds that it is obligatory for the processing of data directly by laws and QNB to fulfill its legal obligations,
2. Legal Transaction Information (signature etc.) shall be processed:
- with the aim of carrying out contractual processes, business processes to be carried out/audited, service sales processes to be carried out (on the grounds that applicable laws projects explicitly so).
Method of Collecting the Personal Data
As from the moment of establishing this relationship with the Bank and/or as long as such legal relationship remains, your personal data shall be collected, as per the Banking Law numbered 5411 and other relevant legislations to which banks are subject, by following means that are wholly or partly automatic or non-automatic on the condition of being part of a data registry system: by all contracts/information forms and similar documents related to banking transactions obtained with your approval and/or signature; by your notifications to the Bank via electronic approval and/or e-signature, or SMS/email to be sent to our Bank, or cookies as you visit our website; by electronic banking channels like Branches, ATMs, Internet Branch, Mobile Branch, Telephone Banking, etc., and via databases of government agencies and institutions upon your approval where necessary by law.
Transfer of Personal Data
Your personal data that you shared with QNB can be transferred to 3rd parties stated below;
- Legal and Administrative Authorities with the aim of following up and carrying out legal affairs
- Authorities such as BKM (Interbank Card Center) with the aim of carrying out service sales processes
- Authorized Public Agencies and Institutions with the aim of carrying out operations in compliance with the regulation
Your Rights as the Data Owner and Application to QNB
As the Data Owner, you can submit your requests within the scope of the 11th article of Law on Protection of Personal Data no.6698 that regulates the right of the data owner in line with the “Communique on Application Procedures and Principles to Data Supervisor”
- by using Application Form which can be obtained from the branches of QNB or by providing a letter along with documents proving identity (identity card, driving license, passport, etc.) by personal application
- by means of secure electronic signature, mobile signature or registered electronic mail address which has been notified earlier to the Bank and is available in the systems of QNB
•to the Registered E-Mail address of QNB (qnb@hs05.kep.tr) and
•kvkk_bilgi@qnb.com.tr e-mail address
With regard to requests, following details must be stated
- Data Owner’s name, surname and signature, if the request is made in written,
- TR ID number if the applicant is citizen of Turkey Republic; citizenship of the applicant if a foreigner; passport number or ID number if available,
- Domicile or workplace address to send notifications,
- Electronic mail address, telephone and facsimile to send notifications,
- The subject of the request, andrelated information and documents must be enclosed to the request. These applications shall be accepted after your identity is confirmed by QNB and you shall be informed in written or via electronic media within the legal durations.
- In written application, the submission date of the document to QNB is deemed as the application date. In the event that the applications are submitted by other methods, the date of receipt by QNB shall be deemed as the application date.
Trade registry number: 237525 Mersis no: 0388-0023-3340-0576 Trade name: QNB Bank A.Ş. Head Office Address: Esentepe Mahallesi, Büyükdere Caddesi, Kristal Kule Binası, No: 215 Şişli/Istanbul Website address: www.qnb.com.tr Telephone Banking: +0850 222 0 900
