WE WOULD LIKE TO INFORM YOU REGARDING THE LAW ON PERSONAL DATA PROTECTION FOR PROCESSING YOUR PERSONAL DATA WITHIN THE SCOPE OF YOUR REQUESTS AND COMPLAINTS THAT YOU SEND TO THE BANK:
General Framework
As per the provisions of Law on Personal Data Protection (KVKK) numbered 6698, any information which determines your identity or makes your identification ascertainable in your requests and complaints that you send to QNB Bank A.S. (“QNB”) acting as Data Controller shall be considered as personal data.
As QNB, we would like to inform you that we carry out our operations by giving priority to security of your personal data in all products and services provided to you and by attaining utmost care to security of your personal data; we take measures of highest level to protect integrity and accuracy of your personal data; and we make sure that all organizations from which we receive support or outsource services and/or with which we have partnership act and comply with our standards set forth for information security and privacy.
Your personal data shared with QNB shall always be stored securely and shall not be disclosed to third parties except for the ones included and required by legal framework. It is our fundamental principle to use your personal data for your banking transactions and protect your fundamental rights and freedoms as well as privacy of your private life.
Your Processed Personal Data, Conditions and Purposes for Processing
1. ID Information (name, surname, T.R. ID No, Foreign ID No, etc.)
- With the aim of identification and confirmation to ensure the security of Data Controller operations and carry out operations in compliance with the legislation; fulfilling reporting obligation to regulatory/supervisory authorities to inform authorized persons, institutions and organizations on the grounds that it is expressly provided for by the laws and it is necessary for QNB to fulfill its legal obligations arising from relevant legislations to which QNB is subject,
- With the aim of evaluating the request subject to complaint to follow requests/complaints up and responding to the data subject on the grounds that processing of data is necessary for the legitimate interests pursued by QNB, provided that the fundamental rights and freedoms of the data subject are not violated,
- With the aim of managing processes in legal and/or administrative authorities, particularly all legal proceedings and litigations to inform authorized persons, institutions and organizations on the grounds that data processing is necessary for the establishment, exercise or protection of any right,
2. Contact Information Details (mobile phone number, e-mail address, contact address, etc.)
- With the aim of identification and confirmation to ensure the security of Data Controller operations and carry out operations in compliance with the legislation; fulfilling reporting obligation to regulatory-supervisory authorities to inform authorized persons, institutions and organizations on the grounds that it is expressly provided for by the laws and it is necessary for QNB to fulfill its legal obligations arising from relevant legislations to which QNB is subject,
- With the aim of evaluating the request subject to complaint to follow requests/complaints up and responding to the data subject on the grounds that processing of data is necessary for the legitimate interests pursued by QNB, provided that the fundamental rights and freedoms of the data subject are not violated,
- With the aim of managing processes in legal and/or administrative authorities, particularly all legal proceedings and litigations to inform authorized persons, institutions and organizations on the grounds that data processing is necessary for the establishment, exercise or protection of any right,
3. Financial Information (credit card no, debit card no, etc. (it is processed according to the request.))
- With the aim of evaluating the request subject to complaint to follow requests/complaints up and responding to the data subject on the grounds that processing of data is necessary for the legitimate interests pursued by QNB, provided that the fundamental rights and freedoms of the data subject are not violated,
4. Customer Transaction Information (transaction date, transaction amount, etc. (it is processed according to the request.))
- With the aim of evaluating the request subject to complaint to follow requests/complaints up and responding to the data subject on the grounds that processing of data is necessary for the legitimate interests pursued by QNB, provided that the fundamental rights and freedoms of the data subject are not violated
5. Visual and Audio Recordings (chats/calls recorded within the scope of requests/complaints)
- With the aim of storing recordings in Call Center to carry out operations in compliance with the legislation, carry out activities for customer satisfaction and carry out learning activities on the grounds that it is necessary for QNB to fulfill its legal obligations arising from relevant legislations to which QNB is subject and processing of data is necessary for the legitimate interests pursued by QNB, provided that the fundamental rights and freedoms of the data subject are not violated,
6. Legal Transaction Information (signature, etc. (in requests/complaints sent through branch))
- With the aim of managing processes with regulatory/supervisory authorities and legal/administrative authorities to inform authorized persons, institutions and organizations; evaluating the request subject to complaint to follow requests/complaints up on the grounds that processing of data is necessary for the legitimate interests pursued by QNB, provided that the fundamental rights and freedoms of the data subject are not violated and data processing is necessary for the establishment, exercise or protection of any right.
Methods of collecting your Personal Data
Your personal data is collected by physical and/or electronic means through requests and complaints that you send to QNB, through your request and complaint letters sent to our branches and/or Head Office, through requests and applications that you will send through alternative distribution channels such as Telephone Banking, Internet Banking and/or Mobile Banking and/or on the Bank’s website.
Transfer of your Personal Data
The personal data you shared with QNB may be transferred to
- business partners such as law office, call center, etc. providing services within the legal framework with the aim of carrying out operations in compliance with the legislation, following requests/complaints up and ensuring the security of Data Controller operations,
- authorized public institutions and organizations such as BRSA, Personal Data Protection Authority (KVKK), Presidency’s Communication Centre (CIMER), BAT, etc. with the aim of carrying out operations in compliance with the legislation and informing authorized persons, institutions and organizations,
- administrative and legal authorities with the aim of following up and carrying out legal transactions.
Your Rights as the Data Subject and Request to QNB
As the Data Subject, you may send your requests under Article 11 of the Law on Personal Data Protection (KVKK) numbered 6698 that “regulates the rights of the data subject” in line with the “Communiqué on the Principles and Procedures for the Request to Data Controller”
- by using Application Form which can be obtained from the branches of QNB or by providing a letter along with documents proving identity (identity card, driving license, passport, etc.) by personal application,
- by means of secure electronic signature, mobile signature or registered electronic mail address which is available in the systems of QNB
- to the Registered E-Mail address of QNB (qnb@hs05.kep.tr) and
- kvkk_bilgi@qnb.com.tr e-mail address.
With regard to requests,
- Data Subject’s name, surname and signature if the request is made in written,
- TR ID number if the applicant is citizen of Republic of Türkiye; citizenship of the applicant if a foreigner, passport number or ID number, if available,
- Domicile or workplace address to send notifications,
- Electronic mail address, telephone and facsimile number to send notifications,
- The subject of the request
must be stated; and related information and documents must be enclosed to the request. Requests shall be accepted after your identity is confirmed by QNB and you shall be informed in written or via electronic media within the legal durations.
In written requests, the date when the letter is submitted to QNB shall be considered as the date of request. In the case of requests submitted in other methods, the date of receipt by QNB shall be taken as the request date.
Trade Registry No: 237525 Central Registration No: 0388-0023-3340-0576 Trade Name: QNB Bank A.S. Head Office Address: Esentepe Mahallesi, Büyükdere Caddesi, Kristal Kule Binası, No: 215 Şişli/Istanbul Website address: www.qnb.com.tr Telephone Banking: 0850 222 0 900
